Refund Policy

Welcome to Qibla-E-Awwal. We aim to provide a seamless and enjoyable experience for our users. This Refund Policy outlines our guidelines regarding refunds for any services or products purchased through our platform.

1. Refund Eligibility

1.1 Travel Services: Refunds for travel services, such as guided tours, accommodations, or transportation, are subject to the policies of the respective service providers. Users are encouraged to review the terms and conditions provided by these service providers before making a purchase.

1.2 Digital Products: For digital products, such as e-books, guides, or online courses, refunds may be considered within a specified timeframe. This information will be clearly outlined at the time of purchase.

2. Refund Requests

2.1 Initiation of Refund: To initiate a refund request, users must contact our customer support team at info@qiblaeawwal.com within the stipulated refund period. The request should include relevant details such as the order number, product or service details, and the reason for the refund.

2.2 Processing Time: Refund requests will be processed promptly, and users will be notified of the status within a reasonable timeframe. Processing times may vary depending on the nature of the product or service.

3. Non-Refundable Items

3.1 Service Fees: Service fees associated with the purchase of travel services, including booking fees or processing fees, may be non-refundable.

3.2 Completed Services: Refunds will not be issued for services that have been completed, in part or in full, unless there are extenuating circumstances.

4. Cancellations and Changes

4.1 Travel Service Cancellations: In the event of cancellations initiated by service providers (e.g., tour cancellations, hotel closures), users will be informed of the situation and provided with alternatives or refunds, as per the service provider’s policies.

4.2 Changes to Digital Products: In the case of changes or discontinuation of digital products, users will be notified in advance, and appropriate arrangements, such as refunds or alternatives, will be provided where applicable.

5. Contact Information

For any refund-related inquiries or assistance, please contact our customer support team at info@qiblaeawwal.com

6. Changes to this Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page.

7. Acceptance of Terms

By using our services and making purchases on Qibla-E-Awwal, you signify your acceptance of this Refund Policy. If you do not agree to this policy, please refrain from using our platform.

Thank you for choosing Qibla-E-Awwal. We appreciate your understanding of our Refund Policy. Safe travels!